Shipping Guide

FREE SHIPPING ON ALL PRODUCTS.

We only ship in Australia.

Orders are generally shipped from our distribution centre's in Australia,  2 days after full payment is received. Shipping can take from 2 to 8 days depending on your location. Doggie ID Collar range are distributed from Darwin Northern Territory and are shipped general 5 to 6 days after full payment is received, shipping will generally take 2 to 4 days for this range. Shipping for the Items from our oversea's distribution centres (Item description will state if this is from oversea's) are shipped 2 days after full payment. Shipping will take 14 to 28 days depending on your location.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick  up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centres can dispatch all goods efficiently at all times.