Shipping Guide
We only ship in Australia.
Orders are generally shipped from our distribution centre's in Australia, 2 days after full payment is received. Due to the Covid-19 Pandemic the shipping times have been extended, Doggie ID Collar range and other made to order items are distributed from Darwin Northern Territory and are shipped generally 2 to 6 business days after full payment is received.
Australia Post Delivery Times from Darwin Northern Territory.
Parcel Post
ACT - 7 to 9 Business Days
NSW - 7 to 10 Business Days
QLD - 7 to 9 Business Days
SA - 7 to 8 Business Days
TAS - 12 to 14 Business Days
VIC - 6 to 10 Business Days
WA - 9 to 12 Business Days
Express Post
ACT - 5 to 7 Business Days
NSW - 4 to 6 Business Days
QLD - 4 to 5 Business Days
SA - 3 to 4 Business Days
TAS - 5 to 11 Business Days
VIC - 4 to 8 Business Days
WA - 4 to 6 Business Days
Shipping charges if order is under $70.
|
Parcel Post |
Express Post |
|
|
Letter - no tracking |
$2.50 |
$7.00 |
|
Medium Domestic Tracking Envelope |
$5.00 |
$11.00 |
|
Large Domestic Tracking Envelope |
$6.00 |
$11.00 |
|
Australia Post Flat Rate Satchel Small |
$8.50 |
$11.00 |
|
Australia Post Flat Rate Satchel Medium |
$11.00 |
$14.50 |
|
Australia Post Flat Rate Satchel Large |
$15.00 |
$18.00 |
|
Australia Post Flat Rate Satchel X-Large |
$18.00 |
$24.00 |
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centres can dispatch all goods efficiently at all times.