FAQs

1. How much do you charge for shipping?

FREE SHIPPING when you spend $60 or more.

Shipping when order is under $60.

Parcel Post

Express Post

Letter - no tracking

$2.50

$7.00

Medium Domestic Tracking Envelope

$5.00

$11.00

Large Domestic Tracking Envelope

$6.00

$11.00

Australia Post Flat Rate Satchel Small

$8.50

$11.00

Australia Post Flat Rate Satchel Medium

$11.00

$14.50

Australia Post Flat Rate Satchel Large

$15.00

$18.00

Australia Post Flat Rate Satchel X-Large

$18.00

$24.00

2. How long will it take to receive my item?
Orders are shipped 2 days after payment is received. Shipping can take 2 to 8 days depending on your location. Doggie ID Collar range are dispatched about 5 days after payment is received, shipping then takes a further 2 to 5 days.

3. Are you able to deliver to PO Boxes? 
Yes we can deliver to PO Boxes and Parcel Lockers, but not on the bulky items.

4. I need help! Can I speak to someone for assistance? 
Sure you can use our "Contact Us" page on the bottom of the home page, or if you would like to speak to someone please call 0428 277 653.

5. What payment options do you offer? 
We accept PayPal, Visa, Mastercard, Amex, ApplePay, GooglePay & Afterpay.